TL;DR - The Quick Version
✅ What We Do
- Collect only what's needed for mail services
- Protect your data with SSL encryption
- Never sell your information to anyone
- Notify you within 7 days of any breach
🎯 Your Rights
- You can browse anonymously
- Update your info anytime
- Unsubscribe from emails instantly
- Request data deletion
What Information We Collect
Personal Information (PII)
When you create an account or place an order, we collect information necessary to provide our mail forwarding services:
Why we need this: Federal law (USPS regulations) requires identity verification for virtual mailbox services. We only collect what's legally required and operationally necessary.
Automatic Information
Like most websites, we automatically collect certain technical information to improve our service: browser type, IP address, pages visited, time spent on site, and referring URLs. This helps us understand how people use our site and where we can improve.
How We Use Your Information
Provide Mail Services
Process your orders, receive and forward mail, scan documents, consolidate packages, and manage your account.
Customer Communication
Send order confirmations, shipping notifications, respond to inquiries, and provide customer support.
Service Improvement
Analyze site usage, improve user experience, personalize content, and develop new features based on customer needs.
Marketing (Optional)
Send occasional emails about new services or special offers. You can unsubscribe anytime with one click.
How We Protect Your Data
Your security is our top priority. We implement multiple layers of protection to keep your data safe:
Payment Security
All credit card transactions are processed through secure payment gateways. We never store your payment information on our servers. Your financial data is handled by PCI-compliant third-party processors who specialize in secure payment processing.
Cookies & Tracking
We use cookies (small text files) to improve your experience. Here's what they do:
Your Choice: You can disable cookies in your browser settings, but some site features may not work properly. You can also manage cookie preferences via the "Privacy Preferences" button on our site.
Third Parties & Data Sharing
We DO NOT Sell Your Information
Period. We will never sell, rent, or trade your personal information to third parties for marketing purposes.
Who We Share With (And Why)
Third-Party Links
Our website doesn't include third-party advertising or external product links. Any external links (like shipping carrier tracking) are clearly identified and governed by their own privacy policies once you leave our site.
Your Privacy Rights
✅ Access & Update
View and update your personal information anytime through your account dashboard or by contacting us.
🔕 Opt-Out of Emails
Unsubscribe from marketing emails instantly via the link at the bottom of any email or contact us.
🌐 Browse Anonymously
You can browse our site without creating an account. Account creation is only required to use mail services.
🗑️ Request Deletion
Request deletion of your account and data, subject to legal record-keeping requirements (e.g., USPS Form 1583).
🚫 Do Not Track
We honor Do Not Track (DNT) signals from your browser and don't track you for advertising purposes.
⚠️ Data Breach Notification
If a breach occurs, we'll notify you via email within 7 business days and explain what happened.
Legal Compliance
California Online Privacy Protection Act (CalOPPA)
We comply with CalOPPA by maintaining this privacy policy, allowing anonymous browsing, and notifying users of policy changes on this page.
Children's Online Privacy Protection Act (COPPA)
We don't knowingly collect information from children under 13. Our services are designed for adults 18+ who need mail forwarding services.
CAN-SPAM Act Compliance
All marketing emails include a clear unsubscribe link, accurate sender information, and we honor opt-out requests within 10 business days.
Fair Information Practices
We follow Fair Information Practice Principles and agree to the Individual Redress Principle, giving you the right to pursue legally enforceable rights if we fail to adhere to privacy laws.
Policy Changes & Updates
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email to your registered email address (for material changes)
- Displaying a notice on our homepage
Questions About Privacy?
We're here to help! If you have questions about this privacy policy or how we handle your data, reach out to our team.
Your Privacy Is Our Priority
We've been protecting customer data since 2007. Your trust matters to us, and we work every day to earn it through transparent practices and robust security.