The Virtual Office: Priority Scanning and a US Back Office
The Virtual Office is the top plan for people whose mail is really document flow: accountants and attorneys living abroad, companies running their whole US paper trail through one address, and anyone who wants the highest scan allowance and a dedicated account manager. From $169.50 for 3 months, or $599 for a year with a free month, the plan includes everything in the Business Mailbox, including the free Massachusetts registered agent, plus 20 pages of mail scanning a month, 90 days of free storage, and a dedicated account manager who knows your account by name.
The difference in daily use is simple: on this plan, every envelope can become a same-day searchable PDF by default. Client documents, tax paperwork, medical records, closing packages, whatever the volume—the answer is always scan it. The paper originals wait safely in 90 days of free storage until you need them shipped, picked up, or shredded.
Everything Included in the Virtual Office
- 20-page mail scanning with same-day turnaround on requests
- Everything in the Business Mailbox, including the free MA registered agent
- 90 days of free storage, the longest window we offer
- Packages up to 1.5 cubic feet
- Dedicated account manager: one person who handles your account, reachable by name
- Standing instructions applied by default: scan-on-arrival rules for any sender you choose
- Commercial street address for filings, banking, invoices, and your website
- Every carrier accepted, free consolidation, forwarding to 190+ countries
- Same-day photo alerts, junk shredded free.
- Up to 5 users per mailbox.
Who the Virtual Office Fits
Professionals abroad
Accountants and attorneys keep serving US clients from overseas. Client documents become same-day PDFs, and the paper archive sits safely in one place until a wet-ink original needs to ship.
Document-heavy companies
Insurance paperwork, compliance mail, vendor contracts, and state correspondence all scan on arrival under standing instructions, within your 20-page monthly allowance.
Full-remote operations
Companies with no US office at all run their entire paper presence here: registered agent, banking address, returns, and a scanned archive of every document, searchable from anywhere.
Long-cycle travelers
Ninety days of free storage means a season abroad never forces a rushed shipping decision. Scan what matters; batch the rest whenever you land.
How the Three Plans Compare
| Feature | Personal | Business | Virtual Office |
|---|---|---|---|
| Scan pages monthly. | 10 | 15 | 20 |
| Free storage | 30 days | 60 days | 90 days |
| Package capacity | Letters, very small packages | Up to 1 cubic foot | Up to 1.5 cubic feet |
| Users per mailbox | 1 | 3 | 5 |
| MA registered agent | Not included | Free | Free |
| Dedicated account manager | No | No | Yes. |
| Same-day scan requests | Best effort | Best effort | Guaranteed priority |
| 1-year price (includes a free month) | $299.95 | $450 | $599 |
The honest sizing rule from our years at the counter: if you scanned more than 15 pages in either of the last two months, the step-up already costs less than per-page overages, and the account manager comes along free. If you are guessing, start on business and upgrade in one click; the first month reality disagrees.
Scanning is the whole need? If you want documents digitized without a business address attached, compare the digital mail scanning service before choosing. For most companies, the Virtual Office wins because the address, agent, and archive travel together.
What the Account Manager Changes
On the lower plans, our team answers whoever calls. On the Virtual Office, one named person owns your account: they learn that everything from your state licensing board scans immediately, that your closings mean original signatures overnight to a title company, and that your December mail holds for the January batch. When a customs form needs fixing at 4pm on a Friday, you call a person who already knows the shipment. That continuity is what heavy-document customers actually pay the extra $15 for, and it is why this plan has the longest average customer tenure of the three.
Virtual Office FAQs
What if I need more than 20 pages a month?
We tell you before you exceed your allowance and you choose: a small per-page rate for that month, or hold the extra pages for standard next-day scanning. Priority same-day turnaround is guaranteed for every page inside your 20-page monthly allowance.
How fast are scan requests?
Priority same-day during business hours, Monday to Friday, 10am to 5pm ET. A request submitted overnight from abroad completes within the next Massachusetts business day.
Does it include the registered agent?
Yes, the full Massachusetts registered agent service with same-day scanning of legal documents and annual report reminders, identical to the Business Mailbox inclusion.
Is this a physical office I can work from?
No. It is a virtual office: address, mail operations, scanning, and compliance handling. There is no coworking desk or meeting room attached.
What happens after 90 days of storage?
We flag items approaching the window, and you choose: ship, pick up, or shred. Long-stored archives are usually forwarded as one consolidated box once a year.
Can my team access the account?
Yes. Authorized users on Form 1583 can receive mail, and your account manager takes instructions from the contacts you designate in writing.
Can I downgrade later?
Any time, effective at the next renewal, with your address unchanged. Seasonal businesses step down after their heavy quarter and step back up when volume returns.
Do scanned documents stay available?
PDFs are delivered to your inbox and remain yours to archive wherever you keep records. We recommend keeping your own copies as the permanent archive.
I did not know I can have a US mailbox and phone number without leaving my home in France. Your address was verified in Google and is helping me find American customers, the US address and number look great on my website and customers think I am bigger corporation than I am. This great service and I am grateful for the assistance.
I managed to list your address on Google Business and that was great but the VOIP is blocked in my country. I love listing an American address on my website and customers think I am an international business. The Free storage is helping avoid Amazon Fulfillment fees and saving me $325 / month in Amazon fees.
Great way to have my company show a U.S based address for my website and register my Corporation without investing in renting office space. I highly recommend them. Others are charging $500 / month for the same service!
I needed a place to collect all my product returns and fulfillment, this company was by far the most reliable to help me establish U.S presence and reduce my shipping costs. They consolidate all my returns and ship them to me every month cutting my cost by at least 60%. This plan is worth the money, I highly recommend it.