The Virtual Mailbox Company That Answers Its Own Phone
getmyUSmail is run by the same family that opened Neighborhood Parcel in 2001. Before you hand anyone your bank cards, tax notices and packages, you should know exactly who they are. This page is the full answer.
- USPS-approved CMRA since 2007
- Serving customers since 2007
- 1,500+ customers, 4.9 stars
- Employees only, never gig workers
- Every quote in writing first
A Shipping Counter, a Favor and a Business That Grew Out of Both
In 2001, Neighborhood Parcel opened as a shipping and business center at 1215 Main Street in Tewksbury, Massachusetts. The plan was simple: pack boxes, ship them, rent a few mailboxes to locals and treat people well enough that they come back. For the first few years, that was the whole company.
Then customers started moving away. A retired couple heading to Portugal asked if we would hold their mail and send it over every month. An engineer on a two-year assignment in Dubai asked the same thing a few weeks later. We said yes because saying no to good customers felt wrong, and we boxed up their mail by hand between counter orders.
Within a year the favors outnumbered the walk-ins. That forced a decision: keep improvising, or build a real mail forwarding operation with real procedures. We chose the second path. In 2007 we registered with USPS as a Commercial Mail Receiving Agency, the federal designation that governs private mailbox operators, and rebuilt the whole workflow around it. Identity verification for every customer. A photo log for every envelope. A signature trail for every handoff.
Today the same building receives mail for Americans living all over the world, for e-commerce sellers on three continents and for hundreds of Massachusetts companies that use us as their registered agent. The counter is still open. The family that started it still runs it. And the address stays put, which matters more in this business than any feature we could list.
The mailbox wall at 1215 Main Street. Behind it sits the team that photographs, scans and packs your mail.
- 2001
Neighborhood Parcel opens in Tewksbury as a local shipping and business center. - 2007
USPS approves our Commercial Mail Receiving Agency registration. Mail forwarding becomes a real service with Form 1583 verification and logged chain of custody. - 2012
Same-day photo alerts launch. Customers stop calling to ask what arrived because their inbox already shows them. - 2016
Registered agent service launches after business mailbox customers keep asking us to accept their legal mail too. - 2020
Remote signups surge as online notarization makes Form 1583 possible from any country. Our customer base goes global. - 2026
1,500+ customers, forwarding to 190+ countries, still one building and one team.
Numbers We Are Willing to Be Judged By
One number deserves context. Address stability sounds boring until you have lived through its opposite. When a mail provider moves or closes, every customer has to update the IRS, every bank, every subscription and every state filing at once, usually on short notice. Several national mailbox startups have shut down or relocated their facilities in the past decade and their customers absorbed that pain. Our customers have never had to, because the address they gave their bank in 2007 still works today.
What a USPS-Approved CMRA Actually Means for You
Anyone with a storefront and a website can claim to handle mail. A Commercial Mail Receiving Agency operates under federal rules, and the difference shows up in ways that protect you directly.
Before we touch a single envelope, federal regulation requires each customer to complete USPS Form 1583 with two forms of identification and a notarized signature. That step screens out fraud at the door. It is why banks and the IRS accept our address where they reject unverified mail drops, and it is why the mail arriving here belongs to people whose identity we have confirmed. Our 1583 guide walks you through the form in about ten minutes.
The CMRA framework also means USPS knows who we are, audits our records and holds us accountable for every piece of mail we accept as your agent. We keep a chain of custody log from the moment an item arrives to the moment it ships, gets picked up or gets shredded. If a question ever comes up about a specific envelope, we can tell you who handled it and when. Most of our customers never need that record. Knowing it exists is the point.
Compare that with the alternatives. App-based mailbox resellers rent counter space inside thousands of pack-and-ship stores, so the person opening your bank statement is whoever happens to be on shift at a store the app company has never visited. Unregistered mail drops skip Form 1583 entirely, which is exactly why banks flag their addresses. We chose the regulated path in 2007 and have renewed it every year since.
Consolidation in progress. Every item in this photo was logged and photographed the day it arrived.
What Actually Happens to Your Mail Here
Trust is easier when you can picture the operation. Here is an ordinary Tuesday at 1215 Main Street.
10:00 am
The USPS truck arrives, followed by FedEx and UPS through the morning. Every letter and package gets sorted to its suite number, photographed and logged before lunch. Customers in Europe wake up to alert emails showing exactly what came.
Midday
Scan requests from overnight get processed. A tax notice for a customer in Spain becomes a searchable PDF by early afternoon, with its response deadline visible on page one. A constable serves legal papers for a company we represent as agent. We log the delivery and the scan goes out within hours.
Afternoon
Consolidation and forwarding. Held mail gets packed into single boxes, customs forms get prepared and written quotes go out for approval. Nothing ships until the customer confirms the price. Approved shipments leave with the day's carrier pickups, tracking numbers attached.
Through the day
The phone rings and someone who handles mail answers it. Walk-in customers collect packages at the counter. Junk mail goes to the shredder unbilled. By close, every arrival has a photo, every request has a status and the log matches the shelves.
None of this is glamorous. It is repetition done carefully, five days a week, since 2007. That is what you are actually buying when you rent a mailbox: not software, but a team that treats a stranger's replacement debit card like it matters. The software just keeps score.
Three Promises We Run the Business On
Employees handle everything
No store clerks, no gig workers, no partner counters. The person who photographs your envelope works in our building, follows our procedures and answers our phone. When a customs form needs fixing at 4pm on a Friday, the person who packed the box fixes it. Chain of custody stays under one roof from arrival to delivery.
Every cost gets quoted first
Forwarding quotes arrive in writing before anything ships. There are no setup fees, no cancellation fees and no per-item surprises, and the pricing page lists every charge we have on one table. Customers leave cheap competitors over hidden fees. We would rather lose a sale than surprise a customer.
We say when we are the wrong fit
Tax-domicile shoppers belong in Florida or South Dakota and we say so on our own pages. A PO Box beats us when rock-bottom price is the whole requirement, and we say that too. Honest advice costs a few sales a month. It also explains why our average customer stays for years instead of months.
A Boston Metro Address With Working-Town Costs
Tewksbury sits 25 miles north of Boston, minutes off I-495 and I-93, inside one of the busiest logistics corridors on the East Coast. Mail leaving our dock reaches major USPS, FedEx and UPS hubs the same day, which is why an express forward from here lands in most of Europe in 2 to 4 days.
The location does quiet work for your credibility too. When a bank, a marketplace or a compliance officer checks your address, they see a commercial building in the Boston metro with a quarter century of history at the same spot. That reads very differently from a warehouse suite that appeared last spring in a tax-free state, and address verification systems agree. Our customers pass bank checks that mail-drop addresses fail.
And because Tewksbury is a working town rather than downtown Boston, our costs stay low enough to price plans starting at $86.95 for 3 months with real staff behind them. You get the metro address without paying metro-tower rent through your subscription.
For Massachusetts companies there is one more advantage. State law requires a registered agent with a physical in-state address staffed during business hours. Our office satisfies that requirement by simply being what it is: a staffed commercial address, open Monday to Friday 10am to 5pm ET, where a process server always finds someone authorized to sign. Hundreds of companies rely on that through our registered agent service, free with the Business Mailbox.
1215 Main Street, Unit 115, Tewksbury MA 01876. Free parking at the door, minutes off I-495 and I-93.
One Address, Four Services, No Handoffs Between Vendors
Everything runs through the same suite number and the same team, which is why the pieces work together instead of billing separately.
Mailbox rental
A real street address with same-day photo alerts, every carrier accepted and walk-in pickup. The foundation the other services build on. From $86.95 for 3 months.
Mail forwarding
Your mail shipped to any of 190+ countries at discounted commercial rates you approve in writing first. Free consolidation cuts most international bills roughly in half.
Digital mail scanning
Urgent envelopes become searchable PDFs the same business day. Tax notices, bank letters and contracts reach you in hours instead of weeks.
Registered agent
A staffed office accepts your company's legal mail and service of process, scans it same day and reminds you before annual report deadlines. Free with the Business Mailbox.
Americans abroad get a dedicated setup at the expats mailbox page, built around the IRS, banking, Social Security and voting mail that keeps a US life running from overseas. If you are comparing providers, our guides on private mailbox rentals and the Earth Class Mail comparison lay out the trade-offs honestly, including where competitors win.
The People Behind 1,500+ Mailboxes
Americans overseas
Our largest group. Expats around the world route IRS letters, bank cards, Social Security notices and ballots through one permanent address. A retired teacher in Lisbon has used the same suite number since 2014 through three apartment moves on her end and zero on ours.
Business owners
Home-based LLCs keeping their address off public record, overseas founders running US companies and local firms that want their legal mail handled by professionals. Many arrived after a close call with a missed state notice somewhere else.
E-commerce sellers
Marketplace verification, supplier samples and customer returns all land at one accountable address. A Shopify brand run from Portugal has returns photographed here on arrival and forwarded to their fulfillment center in monthly batches.
Travelers and snowbirds
RVers, seasonal residents and long-trip travelers point everything at Tewksbury and forward wherever they land. Winters in Florida, summers in Ontario, one address on file with every institution the whole time.
The pattern across all four groups is the same. Something in their life moves around, so they need one thing that never does. An address survives apartment changes, country changes and business pivots only if the company behind it survives too. That is the quiet argument for choosing an operation that has been here since 2007 over the startup with the slicker app: the app can be rebuilt in a weekend. The track record cannot.
What Customers Say After Switching to Us
★★★★★"Made our life easier. We kept in touch with our US mail while abroad, and tax season stopped being a panic."
★★★★★"They caught a state notice my old registered agent would have buried. Scanned it to me the same afternoon it arrived."
★★★★★"Consolidation cut my shipping to the UAE roughly in half. Real humans answer the phone, which the cheap apps never did."
Our customer surveys average 4.9 out of 5. Read more on the testimonials page. We publish the critical ones too, because a review page with nothing under five stars convinces nobody.
What Nearly 20 Years at the Counter Taught Us
You learn a lot handling other people's mail for a quarter century. Some of it the easy way, most of it the other way. A few lessons now shape everything we do.
The first: speed matters most on the mail nobody expects. Birthday cards wait fine. A jury summons does not. Early on, a customer overseas got a state notice from us a week after it arrived because we batched alerts back then. The deadline survived, barely, and the batching did not. Since 2012, every item alerts the day it lands. That one late envelope redesigned our whole intake process.
The second: guessing on postage destroys trust faster than any price increase. Years ago we shipped a heavy consolidation and invoiced after the fact, the way most of the industry still does. The customer paid, then quietly closed the box. Fair. Nobody likes a surprise bill from a company holding their mail. Written quotes before every shipment became policy that month and the cancellation rate on forwarding customers dropped to nearly nothing.
The third: the phone is the product. People trust us with bank cards and legal papers sight unseen from six time zones away. What earns the trust is calling 978-851-0199 and reaching a person who pulls up their account and answers in plain English. Our reviews mention phone calls more than any feature we have ever built. So the phone gets staffed before anything else does, every business day.
The fourth is the humbling one: we are not the right fit for everyone, and pretending otherwise costs more than the lost sale. The month we started telling tax-domicile shoppers to go to Florida instead, referrals from people we turned away started showing up. Honesty turned out to be marketing. We would like to claim we planned that.
Every forwarding shipment gets a written quote before it ships. That policy came from one lost customer we still think about.
How We Protect the Mail You Never See Us Handle
Physical security
Your mail lives in a staffed commercial facility, sorted into locked storage by suite number, never in an unattended drop or an open bin behind a store counter. Only verified employees enter the mail room and the building is monitored around the clock. Items leave three ways: signed pickup, tracked shipment or witnessed shredding.
Document handling
Envelopes open only on your request or under standing instructions you wrote. Scans arrive in your inbox as PDFs, and we recommend you archive them in your own storage as the permanent copy. Our free mailbox app handles every other request. Discarded paper goes through secure destruction, never a trash bag. Checks deposit directly to your US bank so the instrument itself travels the shortest possible path.
Data discipline
We collect what Form 1583 requires and nothing more. We do not sell customer lists, we do not share forwarding addresses with marketers and nobody outside the company sees who receives mail here. After nearly 20 years in a small town, our reputation for keeping quiet about customers is part of what people pay for.
One honest caveat, because this page is about trust: no mail provider controls the carriers. USPS delays, customs holds and airline schedules affect us like everyone else. What we control is what happens inside our walls, and inside our walls every item is logged, photographed and traceable to a person. When something goes wrong upstream, you get told what we know the day we know it, which beats the industry standard of hoping you will not ask.
The Family Behind the Counter
getmyUSmail has no investors, no board and no growth targets set by people who have never packed a box. The family that opened Neighborhood Parcel in 2001 still owns and runs it, and that shapes decisions in ways customers feel.
When a national chain weighs a policy change, the question is what it does to quarterly numbers. When we weigh one, the question is whether we could explain it with a straight face to the customer standing at the counter. That is why junk mail shreds free instead of billing as forwarded weight. It is why quotes come before charges. It is why the Business Mailbox includes the registered agent at no extra cost, because we would rather point you at the better deal than profit from your not noticing.
Local roots also mean local accountability. Our neighbors rent mailboxes here. Tewksbury businesses ship at our counter. The people we would disappoint by cutting corners live ten minutes away, and nearly 20 years in the same town is a reputation we protect harder than any margin.
If you want to test any of this, skip the website and call 978-851-0199 during business hours. You will reach the office where your mail would live, staffed by people who can answer the specific question you actually have. That call has sold more mailboxes than any page on this site.
Come see it before you sign up
We may be the only virtual mailbox company that invites inspections. The office at 1215 Main Street, Unit 115 is open Monday to Friday, 10am to 5pm ET, with free parking at the door. Walk in, look at the operation and ask the team whatever you want. Local customers do exactly that before signing up, and remote customers get the same transparency by phone at 978-851-0199 or by email at info@getmyusmail.com. Replies come within one business day.
About getmyUSmail: FAQs
Who owns getmyUSmail?
The same family that founded Neighborhood Parcel in Tewksbury, Massachusetts in 2001. There are no outside investors. getmyUSmail is the virtual mailbox and mail forwarding side of that business, operating from the same building since day one.
Is getmyUSmail a legitimate, registered company?
Yes. We have operated as a USPS-approved Commercial Mail Receiving Agency since 2007, which means federal oversight, mandatory Form 1583 identity verification for every customer and audited record keeping. Banks, the IRS and the Secretary of the Commonwealth accept our address.
Where is getmyUSmail located?
1215 Main Street, Unit 115, Tewksbury, MA 01876, about 25 miles north of Boston off I-495 and I-93. The office is open Monday to Friday, 10am to 5pm ET, and walk-ins are welcome.
Who actually handles my mail?
Employees of our Tewksbury facility only. We never route your mail through partner stores, franchise counters or gig workers. Every item is photographed and logged under a chain of custody from arrival to delivery, pickup or shredding.
How long have you been in business?
Neighborhood Parcel opened in 2001 and the mail business became USPS-registered in 2007. We have kept the same street address the entire time, so an address a customer filed with their bank in 2007 still works today.
How is getmyUSmail different from mailbox apps?
Apps resell counter space inside thousands of stores and route your documents to whoever is on shift. Here, one team in one building handles everything, quotes every cost in writing first and answers its own phone. Our comparison page covers the trade-offs in detail.
Can I visit before signing up?
Yes, and we encourage it. Come in during business hours, see the operation and ask questions. Remote customers get the same transparency by calling 978-851-0199 and talking with the people who would handle their mail.
How do I get started?
Pick a plan on the pricing page, complete USPS Form 1583 with online notarization in about ten minutes and your address goes live within 48 hours. Plans start at $86.95 for 3 months with no setup fee.
Put Nearly 20 Years of Mail Handling Behind Your Address
Plans start at $86.95 for 3 months, your address goes live within 48 hours and the phone gets answered by people who know your suite number. That has been the whole model since 2007, and it is the reason customers stay for years. Compare the plans, or call first and ask the questions this page did not answer. Either path ends with your mail in careful hands.
getmyUSmail by Neighborhood Parcel · 1215 Main Street, Unit 115, Tewksbury, MA 01876 · Mon-Fri 10am-5pm ET